Contact
To reach out directly to us you can text email support@invarium.co.zw / call +263714670677 / or come to our office.
fill out the support ticket below and we will help you with whatever you need.
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Check Ticket StatusFrequently Asked Questions
The questions that come up most often. If yours isn’t here, send it through the form and it’ll probably end up on this list.
Three ways, and they all land in the same queue: fill in the form on this page, email support@invarium.co.zw, or call the number above. Every one of them generates a reference number. Requests made in person or over WhatsApp don’t, which is why they get forgotten.
You get an automatic email with your reference number. The ticket is then given a priority based on how many people it’s affecting, and you’ll hear back within the response time for that priority. You’ll get a further email when it’s resolved.
It depends on priority — see the table above. If your problem is stopping an entire team from working, say so explicitly in the message. That’s the difference between a P1 and a P3.
A division-wide outage, the Contact Centre unable to take or make calls, a core system unreachable, or anything involving a suspected security incident. A single slow laptop, however irritating, is not critical.
Call rather than email — you may not be able to reach your mailbox to read the reply. Have your employee number ready. Password resets need identity confirmation before we’ll action them, and that applies to everyone, management included.
Through the form, with your line manager copied or their approval noted. Requests go against the divisional procurement schedule, so give us as much notice as you can. Anything that needs a licence purchase takes longer than anything we already hold in stock.
Nobody — we’ll already know, and we’ll post an update. Raising ten tickets for one outage slows down the fix. If your floor is dark but the rest of the building isn’t, that’s worth reporting.
Personal devices aren’t supported for work systems, and company data shouldn’t be stored on them. If your role genuinely needs mobile access, raise a request and we’ll look at what can be enrolled and secured properly.
Send the request with the exact system or folder name and what you need to do in it — read, edit, or approve. Access is granted on what the role requires, so a request for the same access as a colleague will come back with questions.
Tell us as early as you can, and use the onboarding or offboarding form rather than this one. Leavers in particular need notice — accounts, mailbox handover and equipment return all have to happen on the day, not the week after.
