These ten account for most of what comes through the service desk. Every one of them takes under five minutes, and none of them requires admin rights. Work through the relevant one. If it doesn’t clear, log a ticket and tell us what you already tried — that alone usually saves a round trip. 1. […]
Quick Fixes: Ten Problems You Can Solve Before Logging a Ticket Read More »
This is where IT writes things down. Until now, most of what you needed to know lived in someone’s head, in a WhatsApp thread, or in an email from four months ago that nobody can find. This site replaces that. If IT has explained something more than twice, it should be here. What it’s for
Welcome to the Invarium IT Knowledgebase — How to Use It Read More »
Who to Contact in IT — Functions, Numbers and Escalation Path The short version: log a ticket for everything, phone as well when it’s urgent, and don’t route the request through whoever you happen to see in the corridor. The longer version is below, because knowing how IT is structured makes it obvious where your
Who to Contact in IT — Functions, Numbers and Escalation Path Read More »
What’s on your machine, how to ask for more, and why remote access tools and free VPNs are blocked.
Approved Software — What You Have, What You Can Request, and What’s Blocked Read More »
Zimbabwe’s data protection law, translated into six rules for the floor — and why 24 hours is the number to remember.
The Cyber and Data Protection Act in Plain English — What It Means for Your Shift Read More »
Most successful attacks on companies like ours don’t start with someone breaking through a firewall. They start with someone clicking a link. That isn’t a criticism of anyone. Phishing works because it’s designed to work — the emails look real, they arrive at plausible moments, and they’re written to make you act before you think.
How to Spot a Phishing Email — Five Things to Check Before You Click Read More »
